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Resource Center
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Questions? Speak with a Personal Education Advisor by utilizing chat, calling 800-252-0535 or using the contact form at the bottom of the page.
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What is the InStride Step Forward Program?
What does the program cover?
What academic institutions can I attend through the InStride Step Forward Program?
Are there deadlines I need to be aware of?
Who is eligible for the InStride Step Forward Program?
Is this program available to Costa Rica InStriders?
What happens if I leave InStride before completing my education program?
What is the Free Application for Federal Student Aid (FAFSA) and do I need to complete it?
How will my organization contribute to my education expenses?
How does billing work?
What tax implications should I be aware of associated with my participation in these benefits?
I’m interested in a certification course. Will the fees associated with taking the exam be sponsored by the Step Forward Program?
What out-of-pocket expenses can I expect?
Is the ASU MBA deposit refundable?
How can I submit expense reimbursement via Ramp?
Can I add a family member to my education coverage? What steps do I need to take to do this?
Can I add multiple family members to my education coverage?
Are books & courseware covered for family members?
How do I create my account?
I requested a password reset link but I haven’t received it yet - what should I do?
I received an error message that says my password is invalid when I tried to log in. How can I access my account?
What should I do if the pages are not loading?
What is the difference between a degree program, a certificate program and a skill-building course? Which one is right for me?
What happens when I request information from a school?
What happens after I submit a Request for Information? Who can I reach out to for help with the application process?
What if I am not admitted into a bachelor’s degree program of my choice?
What information will be shared with my organization?
My question isn’t listed here. Who can I reach out to for more information?
How do career education paths work?
I’m interested in one of the career education paths. How do I know which program to select?
If I enroll in one of the programs and/or courses offered in one of the career education paths, am I guaranteed a position within that job family?
How are career education paths different from career mapping?
Do I need to enroll in a career education path to progress in my role?
I’ve completed a course within my desired career path. Will I be automatically enrolled into the next course?
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